Treatments and care off-island

It is not always possible for you to receive treatment on Guernsey, so it may be necessary for you and your carer, if you need support to travel to the UK or Jersey for treatment. The following information should guide you through off-island treatment and care.

Below you will find a summary of the key information that you will need if you need to go off-island for care or treatment.

  • How is it assessed?

    • If you require treatment off-island you will be referred by your Medical Specialist Group (MSG) Consultant and a referral letter is sent to the Off-Island Team at Health and Social Care (HSC).
    • When the referral has been authorised it is sent to the relevant UK hospital, which will then make an appointment for you.
    • The hospital will send you an appointment letter. Please be aware that this may take several weeks.
    • When you receive your appointment letter, you must phone the MSG Consultant's secretary to tell them the details of your appointment.
    • The information will be used to complete a Travel Allowance Grant (TAG) form.
  • Is there any financial support?

    • Your MSG Consultant will complete a Travel Allowance Grant (TAG) form which is sent to both Social Security and HSC. For further information please follow this link.
    • Once this has been authorised, a letter of confirmation will be sent to you.
    • When you receive your confirmation letter from Social Security you should contact Travel Solutions, tel. (01481) 737898, or email medical@travelsolutions.uk.com, to book travel and accommodation.
  • Health Travel Information Service

    • The Health Travel Information Service is provided by Health Information Guernsey. Their website should contain all of the information and contact details that you need if you are referred off-island for care or treatment.
    • Health Information Guernsey operates from premises both at the Princess Elizabeth Hospital (use Le Vauquiedor Entrance. Follow this link for accessibility information) and next to the Ron Short Centre at Beau Sejour. Users of large wheelchairs can access Health Information Guernsey through the Ron Short Centre conservatory. Follow this link for accessibility information about the centre.