Tell me about financial support

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Severe Disability Benefit & Carer's Allowance - Information Leaflet Carer's Allowance Claim Form Supplementary Benefit Leaflet

We want to make it as simple as possible for you to understand what financial support is available to you and your child.

The information below summarises what you need to know about Supplementary Benefit, Carer's Allowance and Severe Disability Benefit. If you require more detailed information about either of these benefits or Carer's Allowance, please download the relevant leaflet on this page.

  • Children under 16 years

    • If your child is under 16 years old they will not qualify to receive weekly cash payment of Supplementary Benefit, but may qualify for financial help to buy any special equipment they need.
    • Your child may, however, qualify for Severe Disability Benefit. If they do, you may qualify for Carer's Allowance.
    • There is an upper household income limit on Severe Disability Benefit and Carer's Allowance.
    • Supplementary Benefit is means-tested on the whole family's income.
  • Children over 16 years

    • When your child is 16 years old and has reached school-leaving age, they may be entitled to a weekly cash benefit in addition to help with special equipment.
    • They will be means-tested in their own right to see whether they qualify for Supplementary Benefit. This is separate from the family income.
    • Even if your child remains in education, they may still receive Supplementary Benefit.
    • They may also be considered for Severe Disability Benefit, which is subject to an upper limit on family income.
  • What is Severe Disability Benefit?

    • Severe Disability Benefit is a weekly benefit intended for adults and children who have a physical or mental impairment (disability) and need a lot of attention or supervision by day or night.
    • Please read through the Severe Disability Benefit and Carer's Allowance information leaflet on this page. It will guide you.
    • For more information or to claim Severe Disability Benefit please call the Pensions & Allowances helpline on 732506  and  ask  for  a  claim  pack.  This  pack  contains  everything  you  need  to  make your claim.
    • We would recommend you have assistance in completing the claim form. Please ring Health Information Guernsey on 707470 to make an appointment. Users of large wheelchairs can access their Beau Sejour premises through the Ron Short Centre conservatory. Follow this link for accessibility information to the centre. Health Information's PEH premises are near Le Vauquiedor Entrance. Follow this link for accessibility information.
    • If necessary, someone from Health Information Guernsey can arrange to visit you at home. Your healthcare professional or social worker may also be able to help
  • What is Carer's Allowance?

    • Did you know carers may be entitled to an allowance of their own? Carer's Allowance is a weekly benefit for people caring for someone on Severe Disability Benefit. Carers must meet certain criteria and the allowance is subject to an upper limit on household income.
    • You can find more information about Carer's Allowance by downloading the information leaflet on this page.
    • In order to claim Carer's Allowance you need to fill out a claim form and send it to Social Security or the States Office, Alderney.
    • The Carer's Allowance claim form can also be downloaded on this page.
  • What is Supplementary Benefit?

    • Supplementary Benefit can provide a weekly cash benefit to bring your household income up to a level which the States believes is enough to live on. The amount of benefit you receive is calculated on a weekly basis with reference to your household income.
    • It can also provide help with medical and other exceptional costs.
    • You can phone the Supplementary Benefit helpline on 732508. They are open Monday to Thursday 8:30am to 4:45pm, and 8:30am to 4:30pm on Fridays.
    • If your child is over school-leaving age and under the age of 18, and in full-time education, please contact Social Security on 732508 or visit the office at Edward T. Wheadon House, Le Truchot, St Peter Port, to discuss their eligibility for Supplementary Benefit.
    • Follow this link for accessibility information to Edward T. Wheadon House.
  • Changes in Circumstances

    • People receiving Supplementary Benefit, Severe Disability Benefit, or Carer's Allowance must report changes in their circumstances to Social Security.
    • The amount of Supplementary Benefit paid to you each week depends on your circumstances during that week
    • Claimants must also tell Social Security if their partner's or children's circumstances change.
    • If you are claiming Severe Disability Benefit or Carer's Allowance, you can find out about the sort of changes you need to report by downloading the leaflet on this page.
  • What happens when I get in touch with Supplementary Benefit Claims?

    • If you need help completing a form but cannot visit the office because of incapacity or general illness, Visiting Officers will visit you in your own home to help you.
    • A Visiting Officer will arrange a convenient time to see you at home. All Visiting Officers carry an identity card, just ask to see it.
    • You can speak to a Visiting Officer by calling 732447.
  • What will the Visiting Officer do when they visit me?

    • To make sure you are receiving the correct amount of Supplementary Benefit, the Visiting Officer will ask about your finances or personal life.
    • They will only ask for information that they need to process your claim.
  • How do benefits get paid?

    • Benefit is normally paid on a weekly basis directly into your bank account.
    • If you do not have a bank account, you will need to visit a bank and ask to open an account. Basic bank accounts are available from a number of banks.
    • In exceptional circumstances benefits are paid by voucher. They are cashable at your own bank or any branch of the National Westminster Bank PLC.
    • If you are unable to collect your benefit, you may sign the front of the voucher in the space provided and ask a friend or relative to collect your benefit for you. However, a bank might refuse to cash a voucher as you are supposed to sign it in the presence of the bank clerk.
  • How do benefits get worked out?

    • Supplementary Benefit is intended to top up your income so that you have enough to live on.
    • Your weekly expenses are worked out according to the size of your household, your rent/mortgage costs and the age of your partner (if applicable) and any dependent children.
    • Rates for Carer's Allowance and Severe Disability Benefit are set by the States annually.
  • What if I am not happy with the decision on my claim?

    • First, discuss your case with someone who can help you understand why the decision was made.
    • You can ask to meet with someone who will be able to explain the decision as well as the review and appeal processes.
    • Please contact the relevant benefit's helpline. Call 732506 to discuss Severe Disability Benefit or Carer's Allowance claims. For Supplementary Benefit claims call 732508.
    • An appeal has to be submitted in writing to the Clerk to the Social Insurance Tribunal at Sir Charles Frossard House within 28 days of the Administrator's decision (usually the date of the decision letter).
    • Follow this link for accessibility information for Sir Charles Frossard House.
  • Will Supplementary Benefit pay my childminding fees?

    • If you are working and claiming, your Supplementary Benefit may subsidise the cost of your childcare.
  • What will Supplementary Benefit pay for?

    • It may be possible for your Supplementary Benefit to support you with some of your bills. You should talk to your Visiting Officer about what you might be entitled to.
    • Supplementary Benefit may offer support with some of the following:
      • Medical costs
      • Ambulance cover
      • Dentistry
      • Optician fees
      • Orthodontic treatment.
  • Will my claim be reviewed?

    • Yes, at least once every year your claim to Supplementary Benefit will be reviewed to ensure you are still being paid at the correct rate.
    • Review periods for Severe Disability Benefit and Carer's Allowance vary according to the circumstances of each individual case.
  • Other benefits

    • To check whether you are entitled to any other benefits, the Visiting Officer may direct you to other services.
  • Rent assessment

    • Social Security will need some information to set appropriate allowances to help people with their rent as part of their Supplementary Benefit. They will need to assess:
      • The condition of the premises
      • The extent to which the accommodation has been furnished by the landlord
      • Whether heating, electricity, water etc. are included in the rent.