Transport and travel

Downloads

Application/Renewal for a Disabled Person's Badge How You Can Help Me With My Journey Transport for Disabled People leaflet Guide to accessible taxis

The information below should guide you through the different ways that you can travel if you have a disability, additional needs or an impairment.

  • Providing information to enable others to understand your needs on a journey

    • You may find the 'How can you help me with my journey' leaflet on this page useful when you are travelling on public transport.
  • Accessible taxis

    • Accessible taxi drivers have undertaken additional training and their vehicles have wide, shallow ramps and a winch system to help a passenger who uses a wheelchair to enter and exit the vehicle safely. The vehicles have good internal lighting to assist people who may have a visual impairment.
    • There are currently four licensed accessible taxi operators in Guernsey. Their contact details are listed below:
    • For more information about accessible taxis, please download the leaflet on this page.
  • Travelling by bus

    • The bus service in Guernsey is operated by CT Plus on behalf of the Environment and Infrastructure Committee.
    • All buses have a wheelchair ramp and a dedicated wheelchair space.
    • The buses have kneeling suspension so the driver can lower the bus to the kerb to make entering and exiting the bus much easier.
    • For more information about the bus service in Guernsey, please follow this link.
  • Disabled Parking Permits

    • The Environment Department operates a Disabled Badge Scheme which permits the driver of a vehicle carrying a disabled person to park for up to two hours in half-hour or one-hour disc parking spaces, and to use special spaces allocated for disabled parking for unlimited periods.
    • Badge holders must obey all other parking regulations and may not park on yellow lines.
    • If you wish to apply for a Disabled Badge, please contact the Environment Department's Bulwer Avenue offices for an application form.
    • If you need to renew your Disabled Badge, please download the application form on this page.
    • The table below details the location of disabled parking bays:
    • Parking spaces with no time limits for badge holdersParking spaces with time restrictions for badge holders
      North Beach (by toilets)South Esplanade (by toilets) 10am-5pm and 7pm-7am Mon to Sat & all day Sunday
      Lower PolletChurch Square - (north-west side) 10am-5pm & 7pm-7am Mon to Sat & all day Sunday
      North Plantation (by Information Centre)Church Square - (east side) 2-hour limit
      Ann's PlacePetit Carrefour - 2-hour limit
      St James StreetMarket Street (8am-10am)
      Cambridge Park RoadHirzel Street (by War Memorial) - 2-hour limit
      North Quay (St Sampson's)Weighbridge taxi rank (9am-5pm Mon to Sat)
      Rue du PorteletTrinity Square - 2-hour limit
      Most States Housing estates 
      Bridge (St Sampson's) 
      South Quay (St Sampson's) 

       

  • Travelling by sea

    • The passenger terminal building at St Peter Port Harbour is level throughout and there is a ramp at the side entrance to allow for wheelchair access. The doors to the building are wide and are operated automatically.
    • You should notify your need for assistance to the relevant Ferry Operator who will provide the services as appropriate.
    • Guernsey's main passenger services are provided by Condor Ferries, who operate between the Channel Islands, St Malo and the UK. Follow this link for accessibility information at the ferry passenger terminal. For more information about disabled facilities and access when travelling with Condor Ferries, please follow this link.
    • Travel Trident provides the passenger ferry service to Herm and Isle of Sark Shipping Company provides the passenger ferry service to Sark. Please contact the respective service operators if you need special assistance, but accessibility information on Travel Trident is available if you follow this link.
    • If you are travelling to Herm or Sark, service operators are able to use a ramp at the inter-island quay by prior arrangement. It should be noted that Sark only allow the use of mobility scooters and powered wheelchairs if licensed by the Sark Road Traffic Committee.
    • Cruise liners have reasonable access to and from their tenders via a ramp.
    • Most of the yacht marinas have wheelchair accessible ramps from pontoon to jetty levels.
  • Travelling by air

    • Special assistance requirements need to be pre-booked through your airline and/or tour operator prior to your arrival at the terminal.
    • The terminal building is wheelchair accessible and there are lifts to all floors. Follow this link for accessibility information. There are disabled toilets with help buttons. The airport is fitted with an induction loop. There are mother and baby changing rooms in arrivals and departures and a parent and baby changing room upstairs near the landside cafe.
    • There are reserved spaces for Disabled Badge holders in the main car park and help buttons on the entry barriers. Although cars may not be left unattended in front of the terminal building, passengers with reduced mobility or requiring special assistance may be dropped off at the departure entrance to the main concourse where additional assistance will be provided by airport staff.
    • The Security Search Area is located on the ground floor close to the lifts and the Special Assistance seating area. Airline handling staff will assist as required from this point to onboard the aircraft.
    • Assistance will also be available on arrival from the aircraft through arrivals to the main concourse.
    • For more information about special assistance at Guernsey Airport, please follow this link.
  • Accessible Toilets

    • Each public disabled toilet should have a RADAR sign on the door. This sign will tell you where the nearest RADAR key is available, either at a nearby public building or kiosk.
    • You can pick up a RADAR key from the following locations:
      • Airport. Follow this link for accessibility information.
      • Guernsey Information Centre in St Peter Port. Follow this link for accessibility information.
      • States Property Services at Sir Charles Frossard House. Follow this link for accessibility information.
      • Health Information Guernsey next to the Ron Short Centre, Beau Sejour. People with large wheelchairs can access Health Information Guernsey via the Ron Short Centre conservatory. Follow this link for information about accessibility to the centre.
  • What is DisabledGo?

    • DisabledGo publish detailed access information for places of interest across the UK and the Republic of Ireland.
    • They also have an access guide for Guernsey which provides a great resource covering local venues for many aspects of Island life, as well as helpful information on local businesses.
    • To find out more information about accessible venues in Guernsey, please follow this link.
  • Travelling off island for hospital appointments

  • Disability Travel Card 

    • You can use the Disability Travel Card when travelling to or from Guernsey or Alderney, and you need some extra support on their journey.
    • You can show the Travel Card to staff at the airport or the harbour. They will ask you what they can do to make your journey more comfortable. Staff are aware of the Travel Cards, and will do their best to support you.
    • Health Information Guernsey also offers a sheet called "How you can help me with my journey", this sheet can be downloaded on this page. People can use this to explain how staff can support them, instead of telling them out loud.
    • If you need assistance getting on or off the plane or the boat, you should still let the operator know this when you make your booking.
    • Disability Travel Cards can be used at:
      • Airports: Guernsey, Alderney, Jersey, Exeter, London Gatwick and Southampton
      • Harbours: Guernsey, Jersey, Poole, Portsmouth and Weymouth
    • Health Information Guernsey send this card, for free, to every person who is going off-island for medical treatment or diagnosis.
    • You can also pick up a card from:
      • Your doctor's surgery.
      • Health Information Guernsey next to the Ron Short Centre, Beau Sejour. People with large wheelchairs can access the premises via the Ron Short Centre conservatory. (Follow this link for accessibility information about the centre) and the Princess Elizabeth Hospital. Use Le Vauquiedor Entrance. Follow this link to see access details.
      • Sir Charles Frossard House in Guernsey. Follow this link for accessibility information.
      • The States Office in Alderney.
  • Voluntary Car Service

    • Unable to get to medical appointments? We may be able to help you.
    • The service is provided by the Health and Social Services Department but is run by Health Information Guernsey.
    • It provides voluntary car drivers to transport clients to all medical appointments which can include bathing, day care and visiting close relatives in care/hospital. However priority will always be given to medical appointments.
    • Who qualifies for the service?
      • The service is available to clients who cannot afford a taxis and are unable to use public transport and have no available family or friends. Clients must also be able to get in and out of a car themselves.
    • The service does not cover:
      • Collection of prescriptions, shopping or visiting friends.
      • There are other services available that may be able to assist please contact the Referral Co-Ordinator to talk about different options on (01481) 725241 Ext 3422.
    • How do I apply for the service?
      • Clients need to be referred to the service through the Referral Co-Ordinator Katie Batiste contact (01481) 725241 Ext 3422
      • You can be referred by your GP, hospital staff, social worker and other agencies. Self-referrals are also taken although your GP may need to be consulted before your referral can be accepted.
    • What happens next?
      • Once your referral has been accepted and you require transport to a medical appointment you can then contact the Voluntary Care Service at Health Information Guernsey on (01481) 725241 Ext 5227.
      • Please not that transport is restricted to once a week so that the service can support as many people as possible.
      • A minimum of 2 to 3 days' notice is required for each appointment.
      • Appointments should be between 09:30 and 16:30 Monday to Friday.
  • Other transport may be available to you

    • Some charities provide transport or assisted transport to group activities. For more information talk to the Charity where you are attending a group activity.
    • Some day centres also provide support with travel. For further information talk to the day centre you would like to attend.